Soy Wax

At Mushi Store, we strive to ensure a seamless shopping experience for our valued customers.

Below, you'll find detailed information about our delivery and returns policies to help you with your purchases.

Delivery Information

We offer reliable and timely delivery services for your convenience. Our shipping options, estimated delivery times, and associated costs are outlined during the checkout process. Please note that delivery times may vary based on your location and shipping method chosen.

International Shipping

For our international customers, we offer shipping to various destinations worldwide. International delivery times and costs may differ from domestic shipping. Kindly review the shipping details at checkout for accurate information.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, our returns and exchange policy allows you to return the item(s) within a specified timeframe for a refund or exchange. Please ensure that the items are unused, in their original packaging, and accompanied by proof of purchase.

How to Initiate a Return

To initiate a return or exchange, please contact our customer service team within the designated timeframe. Our team will guide you through the return process, provide you with a return label (if applicable), and assist with any queries you may have.

Refund Process

Once we receive the returned item(s) and verify their condition, we will process your refund to the original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider's processing time.

Contact Us

If you have any questions regarding delivery, returns, or need further assistance, please feel free to contact our customer service team at our contact page.